Invoice for deposit will be emailed to you and will include:
your arrival and departure dates
your accommodation provider
number of persons the booking is for
number of trips requested
type of trip
Please read invoice carefully & advise any adjustments prior to paying deposit.
Preferred booking method is by email
Pre booked customers will be given 1st priority which is beneficial if weather is marginal
Suggest booking day be for the best weather day during your stay rather than booking a specific day
Refund will be given if we cancel your trip due to poor weather or mechanical issues.
Refund will not be given if you choose not to accept the day being offered and there is no other day available during your stay.
Refund will not be given if you choose not to turn up at the specified time OR the number of guests is less that the number confirmed in your initial booking. The full cost of the trip per person is required to be paid.
Deposit can be transferred to another booking date if you are unable to meet the original booking plan as long as we have a vacancy for the revised date.
All refunds will be paid by direct deposit. You will need to provide your bank details.
In the event that the charter has commenced and is unable to be completed due to mechanical failure, the tour fee will be refunded on a pro rata basis.
Upon your arrival to Lord Howe Island please phone or email Greenback immediately to announce your arrival & provide your accommodation details.
Tour advice regarding your booking will be given in person or a written note (limited contact available by land phone line and no mobile service available)
Contact Greenback as soon as possible once you have received your tour advise & confirm that the day and time determined by Greenback suits your plans
All personal information collected will not be given, sold or available in any form to a third party
On the Day
Please arrive 10mins prior to the departure time
Passenger List is required to be completed prior to departure
Safety briefing will be given once aboard and prior to departure therefore please listen and we will be grateful that you take this briefing seriously
We hold the right to refuse to carry any passenger that we feel may be at risk of harm to themselves or other passengers such as a person during pregnancy, the very elderly or very young or someone who appears to be under the influence of drugs or alcohol.
Fishing tours are not available for children under 12 years of age unless pre arranged
Each child between the ages of 12 – 16 must be accompanied by a paying adult who will provide full supervision at all times.
Any damage or loss of your property whilst engaged in our fishing or scenic tour is your responsibility
We provide quality fishing gear and equipment therefore if you loose, break or cause damage due to negligence it is your responsibility to provide funds for the replacement.
Bringing your own gear is acceptable if it is appropriate for the type of fishing we are doing. Re rigging and maintenance of this gear is your responsibility as is any loss or damage that may occur
Marine – style toilet is on board suitable for liquid waste only and is for off shore use only. We recommend that customers use on shore toilet facilities prior to boarding the vessel.
We do not allow any litter to be thrown from our vessel
If a seabird is accidentally caught in fishing line or hooked, the skipper is to be alerted immediately so he can ensure the best possible outcome for the release and survival of the bird. We care about sustaining our unique marine environment and wildlife.
Skipper reserves the right to insist a passenger wears a life jacket if he determines this necessary
Skipper reserves the right to return the vessel to port at his discretion should unsafe conditions of any nature occur
Greenback Fishing and Scenic Tours treats all fish with respect and only take fish required for Island consumption & provides you with a generous quantity of fish skinned, filleted ready to cook. Fish excess to our requirements is returned to the water and released.
Fish Lord Howe Pty Ltd reserves the right to sell any catch beyond your immediate requirements
Greenback Fishing and Scenic Tours wishes you a safe and memorable experience