Our Policies

Bookings

  • Deposit of 50% is required to secure a booking
  • Booking in advance if highly recommended
  • Invoice for deposit will be emailed to you and will include:
    • your arrival and departure dates
    • your accommodation provider
    • number of persons the booking is for
    • number of trips requested
    • type of trip
  • Please read invoice carefully & advise any adjustments prior to paying deposit.
  • Preferred booking method is by email
  • Pre booked customers will be given 1st priority which is beneficial if weather is marginal
  • Suggest booking day for the best weather day during your stay rather than booking a specific day
  • Refund will be given if we cancel your trip due to poor weather or mechanical issues.
  • Refund will not be given if you choose not to accept the day being offered and there is no other day available during your stay.
  • Refund will not be given if you choose not to turn up at the specified time OR the number of guests is less that the number confirmed in your initial booking. The full cost of the trip per person is required to be paid.
  • Deposit can be transferred to another booking date if you are unable to meet the original booking plan as long as we have a vacancy for the revised date.
  • All refunds will be paid by direct deposit. You will need to provide your bank details.
  • In the event that the tour has commenced and is unable to be completed due to mechanical failure, the tour fee will be refunded on a pro rata basis.
  • Upon your arrival to Lord Howe Island please phone or email Reef N Beyond Eco Tours immediately to announce your arrival & provide your accommodation details.
  • Tour advice regarding your booking will be given in person or a written note (limited contact available by land phone line and no mobile service available)
  • Contact Reef N Beyond Eco Tours as soon as possible once you have received your tour advise & confirm that the day and time determined by Reef N Beyond Eco Tours suits your plans

Privacy

  • All personal information collected will not be given, sold or available in any form to a third party

On the Day

  • Please arrive 10mins prior to the departure time
  • Passenger List is required to be completed prior to departure
  • Safety briefing will be given once aboard and prior to departure therefore please listen and we will be grateful that you take this briefing seriously
  • We hold the right to refuse to carry any passenger that we feel may be at risk of harm to themselves or other passengers such as a person during pregnancy, the very elderly or very young or someone who appears to be under the influence of drugs or alcohol.
  • Each child aged 15 or less must be accompanied by a paying adult who will provide full supervision at all times.
  • Any damage or loss of your property whilst engaged in our Eco Tours is your responsibility
  • We provide quality snorkelling equipment therefore if you loose, break or cause damage due to negligence it is your responsibility to provide funds for the replacement.
  • We do not allow any litter to be thrown from our vessel
  • Skipper reserves the right to insist a passenger wears a life jacket if he determines this necessary
  • Skipper reserves the right to return the vessel to port at his discretion should unsafe conditions of any nature occur